Protecting your privacy and your personal information is important to R&W Connect Pty Ltd (ABN 79 097 398 662) (R&W Connect). We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
R&W Connect primarily collects personal information required to organise connections, disconnections and other moving services as authorised by you.
The range of personal information that we collect and hold includes:
Generally, we do not collect or hold sensitive information about you. However, in certain circumstances, and provided we have obtained your consent to do so or are otherwise authorised by law, we may collect and hold health information about you or someone living at your address where it relates to facilitating connection or disconnection services on your behalf. For example, that you or a person residing at your supply address is dependent on life support equipment.
We may collect personal information about you:
We collect the personal information that you enter onto our website www.randwconnect.com.au including when you access your My Account page, use our enquiry form or sign up for a newsletter.
We may collect information about the way customers browse our website or other information on the Internet. We use third party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. This information cannot be used to identify any individual customer or visitor to our website.
Whilst links to third party websites may be provided on our website, we are not responsible for the content or practices of these third party websites. These links are provided for your convenience and do not represent our endorsement of any linked third party websites. We recommend that you check the privacy policies of these third party websites.
We only collect and hold personal information about you that is reasonably necessary to perform our functions and activities. If we are unable to collect this information, we may not be able to effectively provide our services to you.
R&W Connect may collect and handle your personal information:
R&W Connect may disclose your personal information:
*R&W Connect will always obtain your consent to the terms and conditions of supply of the relevant service provider before disclosing your personal information to them for connection to their service. In these circumstances, R&W Connect only provides to the service providers that information which they require to estimate and fulfil your service request.
We are unlikely to disclose your personal information to overseas recipients.
R&W Connect may from time to time use or disclose your personal information to send you marketing material about new or existing products and services suitable to your home and lifestyle service needs that R&W Connect or third party service providers offer. We will only do so with your prior consent.
Marketing materials may be sent to you in various forms, including mail, SMS, facsimile and email. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
If you would like to opt-out of receiving direct marketing as described above, please contact us on firstname.lastname@example.org.
You may access, correct and update the personal information that we hold about you.
You can access and correct some of the personal information (such as contact details) that we hold about you by securely logging in to your My Account page on our website. Alternatively, you can request access or a correction to the information we hold about you by sending an email to email@example.com.
To ensure the integrity and safety of your personal information, we will only provide personal information to you or an authorised person acting on your behalf if our internal procedures are satisfied. In certain cases we may charge you a fee for this service but we will inform you at the time.
All requests for access and correction to your personal information will be processed in a reasonable period of time. In some cases, requests may be declined where the law allows us to do so.
R&W Connect is committed to keeping your personal information secure. We use reasonable precautions to protect it from loss, misuse, interference, unauthorised access, modification or disclosure. Your personal information may be stored in paper-based form or stored electronically on secure servers. In addition, our facilities are secured in accordance with established and commercially reasonable security standards and procedures.
If you have any questions about our privacy practices please contact our Privacy Officer by email at firstname.lastname@example.org by phone on 1300 096 646 or write to:
Connect Now Pty Ltd
Locked bag 14120
MCMC, Melbourne, VIC 8001
If you wish to make a complaint about the way R&W Connect has handled your personal information please contact R&W Connect's Privacy Officer in writing to the postal or email address set out above. We will respond to your complaint within a reasonable period of time.
R&W Connect will generally provide you with a written response based on the findings of our investigation within 30 days of receipt of your original complaint. If this is not possible, our Privacy Officer will arrange for a R&W Connect representative to contact and advise you about the progress we have made and the estimated completion date for the investigation process.